Software Support Engineer

Employee - Full Time

Doncaster, United Kingdom

Great Career Opportunities

Global Reach

Exciting Projects

Job Description

TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Software Support Engineer on a permanent basis in Doncaster. TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years.

We are proud to have a truly global customer base who operate across logistics, warehousing, terminals, and ports, 24/7. This role will provide support to the Automation project team in Software and Hardware support for the automation systems installed at customer sites within the UK and potentially abroad and the hardware for low level automated technology.

Meet the complex challenges in container terminal software solutions

What are we looking for?

You will primarily work on supporting Automation Software projects in automation department and will work alongside an experienced Software Engineer. In addition, you will provide customer support for automated system solutions using both remote connection and being onsite within the UK and abroad as required.

  • In-depth knowledge of PC Hardware and Software (Windows, Office, etc).
  • Antivirus definitions and security updates deployment.
  • Basic knowledge of networking and device communication.
  • Some experience of C#/VB.Net software development.
  • Basic knowledge of Microsoft SQL Databases.
  • "I heard the vacancy from a friend of mine, applied for the job, the rest is history"

    Szabolcs Gyapai

    QA Analyst

    Job Description

    TBA Group was established over 30 years ago; we’re award-winning and one of Europe’s leading software development companies for the intermodal and logistics companies. Through our innovative software, we produce market leading, large-scale, distribution and supply chain software products used by customers worldwide.

    The work we do is complex, challenging and rewarding and together with a relaxed, friendly atmosphere and a close-knit team, we believe we offer a unique working environment; our enviable staff retention rate speaks volumes about our ethos. It’s our aim for further substantial growth over the next 5 years and with our sights set on our ambition and there are opportunities for career advancement within our thriving, award-winning professional organisation.

    Key Responsibilities

  • Onsite installation, testing, commissioning & go-live support
  • Customer training
  • Generation & maintenance of documentation: functional specifications, manuals, project technical files, training and health & safety documentation, and test plans.
  • Onsite support
  • Troubleshooting, diagnosing, and resolving software and hardware related issues
  • Being first point of contact via phone, email, and customer portal
  • Log and manage support incidents in the Service Desk management system
  • Managing customer liaison, proactive feedback, and customer queries from ticket creation to resolution
  • Call triage and priority escalation within Automation team when required
  • Creating knowledge articles and conducting training for the service desk team
  • You will receive

  • Salary: negotiable depending on skills and experience
  • 25 days annual leave plus UK bank holidays
  • Early Friday finish
  • Pension

  • 1. Submit your application

    Simply click on the vacancy you wish to apply for and follow the instructions.

    2. Shortlisting

    Shortlisting normally takes around five working days. If you are selected after the initial assessment, you will be invited for a face-to-face interview or an interview via MS Teams.

    3. The Interview Stage

    We always give applicants adequate time to prepare and we strongly advise to do as much research as possible. Your interview process will be communicated ahead of time.

    4. Offer Stage

    If you have been successful, congratulations! Our interview stage is meticulous and by no means easy. So, if you’ve been offered a place with us, we wholeheartedly welcome you to the team and look forward to exciting times ahead.

    Interested in this position?

    Become a part of the TBA Group team as a Software Support Engineer.

    We'd love to hear from you.

    Related Vacancies:

    Looking for something different? Check out our other opportunities below.

    Employee - Full Time

    Senior Software Engineer - WMS

    Leicester, United Kingdom

    • Award-Winning Organisation
    • Impressive Client List
    • Challenging Projects
    Apply now

    Employee - Full Time

    Testing Engineer

    Satu Mare, Romania

    • Shiny New Office
    • Growing Team
    • Happy Colleagues
    Apply now

    Share this

    Simplify your operations

    TBA Logo
    Public © 2020 TBA Group. All rights reserved.Privacy PolicyCookie PolicyTerms and Conditions