Trainee Academy Service Coordinator

Employee - Part Time

Satu Mare, Romania

Great Career Opportunities

Global Reach

Exciting Projects

Job Description

TBA Group is part of a multi-national group of companies and promotes a creative and dynamic work environment is looking to recruit a Trainee Academy Service Coordinator on a permanent part time basis in Satu Mare, Romania. TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years.

The TBA Academy has been established to provide online training to our colleagues and to container terminal employees. It consists of several modules and micro-learning games on the field of Terminal Operation Software (TOS), and our high standard container terminal courses on topics of automation, design and capacity.

The main purpose of the TBA Academy Coordinator at TBA is to provide service and support to both customers and internal users of our online TBA Academy.

What are we looking for?

As TBA Academy Coordinator you will be providing help desk support to the users of our online learning portal (LMS). This mostly exist of requests for new user accounts and problem-solving login issues and statistics requests. When bugs are encountered, you will check if it is a bug or a user error and when required, submit a bug report to the vendor of our LMS portal.

  • Customer oriented.
  • Good knowledge of English, both written and verbally.
  • Assertive approach in solving issues and completing tasks.
  • Excellent collaboration skills to work in a team environment.
  • Detail oriented.
  • Video editing skills are a great plus
  • "I heard the vacancy from a friend of mine, applied for the job, the rest is history"

    Szabolcs Gyapai

    QA Analyst

    Job Description

    The job requires daily check on the support e-mail for requests, but flexible for the rest of the time. When not handling user requests or bug reports, you will be working on the maintenance of the training portal content. From time to time the current materials require new branding layout, updated course materials, additional instruction movies or re-arrangement of the courses. While creating the content will be done by the field’s experts, as the TBA Academy Coordinator, you will be asked to review materials, update presentations’ layouts, upload presentations and movies, and make sure that the online training portals are kept up to date. 

    Key Responsibilities

  • Checking inbox daily.
  • Answering customers questions.
  • Logging bugs in the vendors support system.
  • Uploading new course material into the e-learning system.
  • Keep content of course material up to date.
  • Ensure TBA brand is represented in branded slides.
  • Break down long presentations into micro learning experiences.
  • Review and provide feedback on movies.
  • Add tests for the training sessions.
  • You will receive

  • Work in an international team with customers around the world.
  • Continuous professional challenges.
  • Flexible working hours.
  • Small company culture aimed at results.
  • 1. Submit your application

    Simply click on the vacancy you wish to apply for and follow the instructions.

    2. Shortlisting

    Shortlisting normally takes around five working days. If you are selected after the initial assessment, you will be invited for a face-to-face interview or an interview via MS Teams.

    3. The Interview Stage

    We always give applicants adequate time to prepare and we strongly advise to do as much research as possible. Your interview process will be communicated ahead of time.

    4. Offer Stage

    If you have been successful, congratulations! Our interview stage is meticulous and by no means easy. So, if you’ve been offered a place with us, we wholeheartedly welcome you to the team and look forward to exciting times ahead.

    Interested in this position?

    Become a part of the TBA Group team as a Trainee Academy Service Coordinator.

    We'd love to hear from you.

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