Project Manager (Software)

Employee - Full Time

Rijswijk, The Netherlands

Great Career Opportunities

Global Reach

Exciting Projects

Project Manager (Software)

Do you get excited when driving through the Rotterdam harbour between the huge terminals, watching the largest vessels in the world and impressed by some of the most advanced industrial terminals & plants in the world? Would you like to work with some of the biggest industrial automated equipment in the world as a Project Manager (Software) ? At TBA, we build the software to automate container handling equipment. We need YOU to maintain our customer relationships and increase value both for the terminal as well as for our business. 

In our organization you will have a large degree of independency to execute your tasks and responsibilities, whilst guidance, support and training will be provided when required or requested by you. In our strategy you will partner up with a designated functional experts for each customer, who will be the technical expert in the relationship with the customer.

Meet the complex challenges in container terminal software solutions

What are we looking for?

We deliver world’s leading Equipment Control Software for automated container terminals and are looking for a talented Project Manager (Software). In this role as Project Manager (Software), you will establish and maintain authentic relationships with our largest maintenance and support customers around the world. You will be end-responsible for the quality and delivery of our software solutions and you recognize and exploit value adding commercial opportunities for our customers and our own business.

  • Relevant customer service experience 
  • Strong background and experience in customer relationship management
  • Ability to manage various stakeholders internal & external  
  • Customer focused management, advisory & commercial skills 
  • Container industry knowledge or experience is a plus
  • Structured and organized way of working
  • Willingness to travel to customer
  • Verbal and written communication skills fluent in Dutch and English
  • Become visible inside the organization with 2 days/week presence at the Rijswijk office.
  • About the role

    TBA Group is part of equipment manufacturer Konecranes. Our TBA head office is in Rijswijk, the Netherlands, with offices in the UK, Germany and Romania.

    TBA Group is world leading in the delivery of software solutions, services and consultancy for container & bulk terminals and warehouses.  

    In the business line Operate, our main product is our TEAMS Equipment Control Software (ECS). We believe this is the only available ECS in the market that operates reliably and efficiently in combination with any type of container handling equipment and independent to the TOS supplier chosen by our customer. Our software solution delivers significant benefits across operations, costs, safety, automation integration and efficiency. We are driven by terminal performance and the drive to always improve.  

    What you will be doing;

  • Complete ownership of the customer relationship
  • Own the Service Level Agreements (SLA) of designated customers.
  • Understand our customer’s business and the value that our mission critical automation software creates.
  • Empower our internal organization to meet the SLA agreements.
  • Control the execution of SLA and customer satisfaction. Organize and drive regular operation reviews with the customers. Provide KPI reporting
  • Responsible for customer SLA’s and customer satisfaction. Arrange and facilitate regular operational reviews with customers.
  • Provide reporting on key KPIs.
  • Continuous Improvement initiatives adding value to our customers and our business.
  • Identifies, qualifies, quantifies, and manages risks and opportunities, and ensures that all opportunities are identified and pursued.
  • Captures, identifies, and shares lessons learned on any occasion, which can be transferred to other existing or new SLA customers.
  • Have a clear overview of all urgent\important topics playing a role for the customer.
  • What we offer;

  • Competitive remuneration package
  • A world leading software product in container terminal automation
  • A company renown worldwide for its high expertise and passionate employees  
  • A small team with direct lines to decision makers & sparring partners  
  • Work international with travel as needed  
  • Personal growth opportunities in interest areas of your preferences
  • Growth tracks and career paths for continuous career development
  • On boarding program & TBA Academy program which will fast track you into the world of ports & TBA Group  
  • 25 vacation days & yearly bonus 
  • A budget for relevant education 
  • Access to the Konecranes online academy 
  • A company, part of a bigger international company, in a growing industry  
  • Flexible working hours in a hybrid environment, based in Rijswijk (2 office days) 
  • Modern office with large space, open culture, gym and recreational facilities
  • 1. Submit your application

    Simply click on the vacancy you wish to apply for and follow the instructions.

    2. Shortlisting

    Shortlisting normally takes around five working days. If you are selected after the initial assessment, you will be invited for a face-to-face interview or an interview via MS Teams.

    3. The Interview Stage

    We always give applicants adequate time to prepare and we strongly advise to do as much research as possible. Your interview process will be communicated ahead of time.

    4. Offer Stage

    If you have been successful, congratulations! Our interview stage is meticulous and by no means easy. So, if you’ve been offered a place with us, we wholeheartedly welcome you to the team and look forward to exciting times ahead.

    Interested in this position?

    Become a part of the TBA Group team as a Project Manager (Software).

    We'd love to hear from you.

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